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LawYour Rights as a Consumer in Dubai: What You Need to Know

June 25, 2023

Rights as a Consumer – Consumer rights in Dubai are governed by the UAE’s Federal Law No. 24 of 2006 on Consumer Protection, as well as various local laws and regulations. The Department of Economic Development (DED) in Dubai is responsible for overseeing consumer protection and ensuring that businesses adhere to fair practices. As a consumer in Dubai, it is essential to be aware of your rights and understand how to seek recourse in case of any disputes or violations. Here are some key consumer rights you should know:

RIGHTS AS A CONSUMER

  1. Right to information: Consumers have the right to access accurate and clear information about products and services, including prices, features, manufacturing or expiry dates, and any associated risks. Businesses are required to provide this information in Arabic, although other languages may also be used.
  2. Right to quality and safety: Consumers have the right to expect products and services to meet quality and safety standards set by relevant authorities. Businesses must ensure that their products and services comply with these standards and do not pose any risks to consumer health or safety.
  3. Right to choose: Consumers have the right to choose from a variety of products and services available in the market at competitive prices. Businesses should not engage in practices that restrict consumer choice, such as exclusive agreements, price fixing, or monopolistic practices.
  4. Right to fair treatment: Consumers have the right to be treated fairly and respectfully by businesses. This includes not being subjected to misleading or deceptive practices, such as false advertising, hidden charges, or fraudulent sales tactics.
  5. Right to privacy: Consumers have the right to the protection of their personal data. Businesses must handle consumer data in accordance with the applicable data protection laws and should not disclose or share such data without the consumer’s consent.
  6. Right to file a complaint: If you believe your consumer rights have been violated, you have the right to file a complaint with the DED’s Commercial Compliance and Consumer Protection (CCCP) division. The CCCP investigates consumer complaints and can take various measures to resolve disputes, such as ordering refunds, product replacements, or compensation.

RIGHTS AS A CONSUMER

How to file a complaint:

  1. Try to resolve the issue directly with the business, providing details of your complaint and seeking a fair resolution.
  2. If the issue is not resolved to your satisfaction, you can file a complaint with the DED through their website, mobile app (Dubai Consumer), or by visiting one of their offices.
  3. Provide all relevant information and documentation, such as receipts, invoices, or contracts, to support your complaint.
  4. The DED will investigate your complaint and may contact the business to seek additional information or clarify the issue.
  5. In many cases, the DED will mediate between the consumer and the business to reach an amicable resolution. If necessary, the DED can impose penalties or take legal action against the business to enforce consumer rights.

RIGHTS AS A CONSUMER

By understanding your rights as a consumer in Dubai and knowing how to seek recourse in cases of violations, you can make more informed decisions and protect yourself in the marketplace.

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